Relational Benefits on Customer Satisfaction: Sharia Empirical Study in Indonesia

Universitas Yudharta Pasuruan, Any Urwatul Wusko (2020) Relational Benefits on Customer Satisfaction: Sharia Empirical Study in Indonesia. Jurnal Redalyc, 26 (ESP.1). ISSN 1315-5216

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Abstract

The purpose of this research is to determine the influence of relational benefits consisting of confidence, social and convenience benefits to customer satisfaction. This research uses a survey approach. The number of samples consisted of 213 Bank Syariah Mandiri customers in East Java. Data is collected using multiple regression analyses. The results showed that partial confidence benefits have a positive and significant impact on satisfaction, with partial social benefits, partially influential convenience benefits that has a positive and significant impact. Keywords: Confidence Benefits, Social Benefits, Convenience Benefits, Satisfaction.

Item Type:	Article
Contributors:	Contribution Contributors Email UNSPECIFIED Universitas Yudharta Pasuruan, Any Urwatul Wusko UNSPECIFIED
Subjects:	Ilmu Sosial > Ilmu Politik dan Pemerintahan
Divisions:	Fakultas Ilmu Sosial & Politik > Administrasi Bisnis
Date Deposited:	26 Oct 2023 05:37
Last Modified:	26 Oct 2023 05:37
URI:	https://repository.yudharta.ac.id/id/eprint/3223

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