Items where Author is "Roy Hartono, 201769030040"
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Roy Hartono, 201769030040 (2021) ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN JASA PENGENDALIAN HAMA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN CUSTOMER SATISFACTION INDEX (CSI) STUDI KASUS : PT ETSA. Sarjana thesis, Universitas Yudharta.